Terms of use

The website www.mogadamcarpets.com  is an electronic commercial store for the sale of products and services through the internet (henceforth referred to as 'online store' or 'website'), created and operated by the brand MOGADAM CARPETS and based at 122 Tatoiou Avenue, Kifissia/Nea Erythraia, Athens, Attica. MOGADAM CARPETS is legally represented and is the holder of tax registration number EL124662251, registered at the Internal Revenue Service of Kifissia. The online store's email contact address is sales@mogadamcarpets.com and customer service telephone number is +30 210 28 34 780. In the interest of brevity, MOGADAM CARPETS shall henceforth be referred to as THE COMPANY.

The terms and conditions below, apply to the use of the online store bearing the trademark mogadamcarpets.com, which can be found at the following URL/electronic address: www.mogadamcarpets.com. Every user who visits, deals with or makes use of the online stores services (whom, for brevity, will henceforth referred to as 'visitor' and/or 'user' or 'customer' depending on whether their activity consists solely of browsing or whether they have completed the placement of an order or sale/purchase of a product) is regarded as complying and unconditionally accepting these terms and conditions, as they appear below, without any exception. In the event that a user does not agree with these terms, then they hold sole responsibility to abstain from access and usage of the website as well as any transaction or use of the online stores services.

General Terms

The company reserves the right to modify and freely re-evaluate the online stores terms and conditions for usage and transactions, whenever deemed necessary, and is bound by the obligation to inform consumers regarding any changes via the online stores own pages. The online stores contracts are written in either Greek or English.

Provided information & Products

The company is bound to the provision of details that are wholly complete, accurate and valid as regards any information that pertains to the company's identity as well as any transactions or services provided via its online store. The company, in good faith, is not liable and is not bound by electronic data entries made by error / oversight and is entitled to correct these whenever it becomes aware of their presence.

Intellectual Property Rights

All of the online store's content, inclusive of label titles, logos, images, graphics, photographs, designs, texts etc. is the intellectual property of the company and is protected under the relevant provisions of Greek justice, European justice and international contracts for whose third party intellectual property the company has been granted the right to use for exclusively its own needs and those of the websites operation. Any duplication, transference or creation of work of a reproductive nature based on this content, or misleading of the public regarding the actual provider of the online store is forbidden. The reproduction, re-issuing, loading, communicating, dissemination or transmission or any other use of the websites content by whichever means for commercial or other purposes is only permitted after prior written consent from the company or any other owners of intellectual property involved in the websites content. The names, images, logos and distinctive features that are listed and describe the online store trading under the trademark of mogadamcarpets.com or the products or services of the company or third parties, are the assets of the company or third parties respectively, and as such are protected by the relevant laws regarding trademarks. Their use on the company's online store does not under any circumstances provide any third parties with permission of use.

User Responsibility 

The user/customer agrees and commits to using the online stores services, information and data as foreseen by the law and in adherence to moral guidelines of good faith and commercial practice. Users accept not to use the e-shop trading under mogadamcarpets.com for: 1) shipment, publication, transmission via email or any other means of any part of the websites content for whatever reason and users recognize that this constitutes a legal transgression towards the company and any other third party partner and offends the confidentiality of either the former or latter or both 2)  shipment, publication, transmission via email or any other means of content that offends users morals and social values 3)  shipment, publication, transmission via email or any other means of content that users have no permission to transmit in accordance to the law and existing contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by an agreement with confidential information acquired as part of an employment relationship or covered by confidentiality agreements), 4) shipment, publication, transmission via email or any other means of content that violates any patent, trademark, trade secret, copyright, or proprietary rights of any kind 5) shipment, publication, transmission via email or any other means of material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate the hardware of any software or computer hardware 6) Intentional or unintentional breach of applicable laws or regulations 7) Harassment of third parties in any way 8) Collecting or storing personal data about other users.

Limitations of Liability

As regards transactions from its online store, the company is not responsible for and bears no obligation towards reparations for any damage that arises from the cancellation of orders, from non-performance or from delay in their execution, for any reason. It does not guarantee the availability of the products displayed at the online store, but does its utmost to inform the client of availability on the basis of current data concerning availability and will undertake, in the event of a change of this information, to inform the customers in good time of the unavailability, and so bears no further liability. The online store provides the content (eg information, names, pictures, illustrations) of the products and services available on the site 'as they are'. Under no circumstances will the company be liable for any damages whatsoever (positive, special or non-prescriptive, which is indicative and not limitative, divorced and / or cumulatively consists of loss of profits, data, lost profits, financial compensation, etc.)

that any of the online stores visitors may experience due to the operation of and/or use of the website and/or inability to provide services and/or products and/or information made available by them; and/or from unauthorized third party interventions in products and / or services and / or information made available through it.

Restricted license

Mogadamcarpets.com, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license is not a transfer of title to the site and its details and is subject to the following limitations: (1) You must keep on all copies of the site and its data, all copyright notices and proprietary rights and (2) You may not modify the website and its information in any way or reproduce or otherwise publicly display or distribute or otherwise use the website and its data for any public or commercial purpose unless permitted at this time.

Personal Data Protection

The company created this website for the sole purpose of serving its customers. The mogadamcarpets.com website is simple and user-friendly while being designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our customer, to understand that you need to provide us with specific information regarding the handling of your order and which are preserved by us.

This Privacy Statement and the Terms and Conditions attached thereto describe the method of collecting data from the mogadamcarpets.com website, the use of such data by us and the terms and conditions of use of this website. This privacy statement refers only to your personal data that you provide us during your orders on this site.

General terms

Information voluntarily provided by the users of the aforementioned site is used by mogadamcarpets.com, in order for the users to have an optimal and substantial experience with the store, to provide them with answers to specific queries that they may pose and finally to service and conclude their orders. The information gathered by mogadamcarpets.com through its website, are used in order to count unique customer visits, to shape customer demands in more products or services and to facilitate the transactions with the company. The website mogadamcarpets.com does not distribute to any other organisation or partner that is not connected to the company, the electronic addresses or any other information concerning its users and customers.

Gathering of Information

Mogadamcarpets.com has designed its website so that its users can visit it without having to reveal their identity unless they wish to. It is requested of our websites visitors to only provide us with information if they wish to place an order for a product(s), to register with our website and/or send an email to mogadamcarpets.com.

Use of Information.

Mogadamcarpets collects four types of information regarding the websites users: (1) Data that the users provides us with during his/her registration as a customer (2) Data that a user submits in order to have his/her order processed by mogadamcarpets.com (3) Data that the user gives us when connecting through another platform (applications such as ios, Android, Facebook, Google). When completing any order form on our website, you will be asked for the name, address, the postal code of your area, your e-mail address, your telephone number, credit card details, method of payment for the order. In addition, you may be asked for more specific information, such as shipment - delivery details of an order, pricing details, or details of an offer you have selected. Mogadamcarpets.com uses the information you provide to us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order to your requested location (ii) To confirm and identify the customer when necessary (iii) For new or alternative products offered by mogadamcarpets.com (iv) special offers from mogadamcarpets.com. You have the option to choose whether or not you want to receive such communications from the mogadamcarpets.com by sending your request via e-mail to sales@mogadamcarpets.com.

Cookies

Mogadamcarpets.com reserves the right to use cookies as part of the provision and operation of the services through its website. Cookies are small files (textfiles) that are sent and stored on the user's computer, allowing websites such as mogadamcarpets.com to operate seamlessly and without any technical hiccups, collect multiple user options, identify frequent users, to facilitate their access to it, and to collect data to improve the content of the site. Cookies do not harm users computers or the files stored on them. We use cookies to provide you with information and to process your orders, and each time you exit the site, they are automatically deleted. Please kindly note that cookies are absolutely necessary for the proper functioning of mogadamcarpets.com.

Access to Information

Every order processing requires the collection of personal information, for delivery or booking of an order. Also, the use of a credit card, for which debiting requires identification of legally identifiable information on the first and only time is guaranteed in each case. Any supporting document certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the relevant responsible department at mogadamcarpets.com. The submission of your personal data means that you consent to such data being used by the employees at mogadamcarpets.com for the purposes mentioned above. The company requires its employees and the maintainers of its website to provide its users with the security level mentioned in this Privacy Statement. In event will the company be able to share your personal information with others without your prior consent, unless this is required by the law. Please be aware that under certain conditions permitted by law or required by court order, the collection, use and disclosure of your personal data, which have been collected online may be used without your prior consent ( For example in the case of a court order).

Correction, modification or deletion of information

Mogadamcarpets.com allows its users to correct, change, supplement or delete data and information submitted to mogadamcarpets.com. If you choose to delete a piece of information, the company will act to delete this information from its records immediately. For the protection and security of the user, mogadamcarpets.com will attempt to make sure that the person who makes the changes is in fact the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to ask any questions please contact mogadamcarpets.com via www.mogadamcarpets.com or send an email to sales@mogadamcarpets.com. Please, be aware that we will do our utmost to protect your personal data, but protecting your password on our site is also up to you.

Periodic Changes

Mogadamcarpets.com is constantly expanding, updating and improving its website, and related products and affiliates, and also reserves the right to update this policy as it sees fit. We recommend and encourage you to read this process in a timely fashion to inform youselves about any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Security of Transactions

Mogadamcarpets.com is committed to ensuring the security and integrity of the data it collects on the users of its website. Mogadamcarpets.com has adopted procedures that protect the personal data that its users submit to its website or provide via any other means (e.g. telephonically). These processes protect user data from any unauthorized access, disclosure, loss or misuse, and change or destruction. They also help to verify that data is accurate and are used correctly. Your connection to the website is safe because it uses SSL technology (SecureSocketLayer). SSL technology is based on a key code for encrypting data before it is sent through the (SSL) connection. The security check between the data and the server is based on the unique key code ensuring seamless communication. NetscapeNavigator, InternetExplorer, Mozilla Firefox, Opera and Safari broswers support SSL protocol and we recommend their use to connect to the mogadamcarpets.com website.

Acceptance of privacy and confidentiality practices implemented by mogadamcarpets.com

If you use this website, you acknowledge and agree with this privacy statement as well as with the terms and conditions of use of the website communicated through it.

Returns Policy

The company, in support of e-commerce, enables you, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

In wishing to highlight the benefits of using the internet for our everyday purchases, we outline below the terms and conditions for returning defective or non-defective products.

Product returns due to delivery errors

In all cases where delivered products do not match either the type, requested quantity or product properties that have previously been agreed on in writing with the company, the customer returns the products for checking and verifying the error or defect. In this case the costs of returning the products to the company as well as the costs of return to the customer are borne by the company, provided that the return proposed by the company is respected.

Returns for defective products

If the product is found to have a manufacturing defect, the following terms apply:

  • On receipt of the product, the customer should check the product for any defects or problems.
  • The certificate of authenticity provided indicates the characteristics of the product. The customer has the ability to check out the enlarged image of the product's design and status. In the case of misuse by the customer (e.g. carpet stains from wine or marks from heavy furniture etc.), the repair or replacement of the products is possible with an extra charge after an agreement with the customer.
  • Returns of products to be replaced should be received inclusive of all the accompanying documents the product was shipped with (retail receipts, etc.) and full packing. If there is a defect found after delivery and the packaging does not exist or if the packaging of the product was taken by the distributors on delivery of the article, it is not necessary to package the product.
  • The return of the products will be undertaken either by the company's own personnel and transport, or through a courier, or at one of the stores owned by the company under the trademark “mogadamcarpets.com”. In the case of courier returns, the customer is charged with the shipping costs to the company and the company is charged with covering the costs of dispatch and shipment of the replacement or repaired product.
  • After the products are returned, the defect referred to by the customer is checked, and the company will communicate with them to inform of the results of the audit.
  • If the product is found to be defective, it will be repaired or replaced, otherwise the transaction will be canceled if the product cannot be repaired within a reasonable timeframe and the company cannot find another suitable equivalent product in terms of design and value for the replacement. In the event of the transaction being canceled, the return of the funds for the original purchase is made by the same means as the initial payment that client made to the company.
  • In particular, in the case of credit card debit the company will be obliged to inform the issuing bank about the cancellation of the transaction and the bank will then proceed to any transaction according to the contract it holds with the customer without the company holding any responsibility for said transaction from that point on.  The company, following this update, has no responsibility for the timeframe and manner of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had opted to collect the product from the company's retail premises, they are able to collect the refund from any branch of the company's network. In the case of a bank wire transfer payment, a bank wire transfer will be made by the company's accountants to the customer.
  • In the event that products are returned damaged or incomplete the online store has the right to claim compensation from the customer, the value of which will be determined by the state of the products, and to proceed unilaterally and unconditionally to total offsetting of its claim against the customer.

Return of items considered defective on delivery (DOA)

The return of products considered defective on delivery (DOA) will be accepted within seven calendar days of delivery to the customer.  The product should also not be damaged and have all the original documents that accompanied the the item/s (retails receipts etc.) and have its packaging intact. In these instances the following will apply:

  • The product is picked up and checked to determine the defect reported by the customer.
  • Provided they have previously been undetected after company quality control checks, the item will be replaced with a new one or, in the case of unavailability, with a new product of the same quality and price, otherwise, if the customer does not wish the item to be replaced, a refund of the original purchase money will be made to the customer. The refund processed will be via the same means as the customer's original payment to the company.
  • In the case of credit/debit card payment, the company will be obliged to inform the issuing bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it holds with the customer without any liability from the company's part. The company, following this update, has no responsibility for the timeframe and manner of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had opted to collect the product from the company's retail premises, they are able to collect the refund from any branch of the company's network. In the case of a bank wire transfer payment, a bank wire transfer will be made by the company's accountants to the customer.
  • In the event that products are returned damaged or incomplete the online store has the right to claim compensation from the customer, the value of which will be determined by the state of the products, and to proceed unilaterally and unconditionally to total offsetting of its claim against the customer.
  • The shipping costs of both the return of the products to the company and the return to the customer of the replaced product are borne by the company.

Return of non-defective products - right of undue withdrawal from the customer

The customer has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (when such a contract is in force), or from the delivery (when it comes to products) and even when there are many products in a single order this 14 day window starts form the delivery date of the last product whereas in the case of an arrangement for item deliveries at regular intervals this window starts from the date of delivery of the first item. The terms and conditions regarding this withdrawal are as follows:

  • This withdrawal is unjustifiable and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition that he has received it, with all its parts, the accompanying forms and the packaging in excellent condition.
  • The revocation statement is executed either in writing or electronically and the company is required to send a confirmation of receipt of a withdrawal statement as soon as it receives the clients revocation statement.
  • Following the cancellation notice, the company is obliged to reimburse the price received within 14 days of the receipt of the products.
  • Delivery costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
  • The clients refund will be via the same means through which the original payment was made. Specifically, in the case of credit card billing as follows: in the event that the company has received payment for the item purchased and the client chooses to return the item after receipt of this payment,  the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed with any transaction provided according to the contract that it holds with the client. Following this update, the company is not responsible for the timeframe and location where this settlement is carried out, governed by the aforementioned contract.  In the case of cash payment, if the customer had opted to collect the product from the company's retail premises, their refund will have to be processed by the specific branch of the company's network where they originally made the purchase. In the case of bank wire transfer, the refund will also be made by bank transfer to the customer's own account.
  • The customer is liable to indemnify the company if he/she has made improper use of it by ordering items with a view  establish the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging, as well as the additional information provided by the company, and without opening the packaging of the products and using the items. The company is willing to inform the customer in relation to any query they may have regarding the nature and operation of the item by providing additional information material. If the packaging is opened and and the item used, it is considered as such and its value automatically decreases as the product is characterized as second hand and the customer may be liable to compensate the company for the reduction of its value. The reduction in value from the opening of the packaging and consequently from the products characterization as used is considered on a case-by-case basis and is determined by the company and is usually in the order of 20-30% reduction form its retail price. The company has the right to agree with the customer on its compensation even by mutual set-off.
  • In the event that the withdrawal relates to the provision of services, the customer must pay a fee proportionate to provisions until the withdrawal.
  • In the event that the products are returned damaged or in an inadequate state, the online store reserves the right to claim compensation from the customer, the value of which will be determined by the condition of the products and proceed unilaterally and unconditionally to total or partial set-off of its claim against the customer.

Exceptions to withdrawal from an order

  • Service contracts after the full service has been rendered where the customer has provided prior express consent and acknowledged that they will lose the right of withdrawal as soon as the contract has been fully honored and carried out by the supplier

Guarantee - Certificate of Authenticity

The products offered by the company are handmade artworks, which carry the necessary authentication.

For any further information we are always at your disposal via telephone on +30 210 28 34 780 or via email by sending your query to returns@mogadamcarpets.com